Our Cancellation and Refund Policy

Cancellations

Each purchase of a permanent download shall be deemed a final, non-exchangeable, non-refundable sale. Once a product has been purchased it is immediately sent to the email address provided and stored in the user's online account area available for download. You may not cancel an order by you for any permanent download of a product once it has been sent and made available for download.

Incorrect products purchased in error

EU & UK Data Ltd cannot be held responsible if you have purchased the wrong product. We understand that accidents do happen however, and will be able to help you find the correct product and in some cases issue a replacement. Any replacement items will be logged on the user's account.

International Reports

You may change or cancel an International Company investigation within 3 hours, if it is not immediately available for purchase. If an investigation has already begun we may not be able to change or cancel. Contact us for more information.

Refunds

Digital Product sales are final. Once a product is purchased, it is generated, emailed to the registered email address and made available for download. After the product has left our systems, it belongs to the user. We cannot track whether or not a product has been received, opened or read by the recipient and therefore no refunds can be issued for products purchased from EU & UK Data Ltd .

Product not as described

EU & UK Data Ltd provides samples of credit reports and document images, as well as detailed content lists in our help pages. These examples give our customers an opportunity to review our products before purchasing. If you are unsure about the content of a product you should contact us.

In the event that you have received an item which has not been described accurately in the ways described above, please notify us within 72 hours at office@ukdata.com or call us on 01372 897172.

Incorrect or Incomplete Product

We strive to ensure that all data and products available from EU & UK Data Ltd are accurate. Please note, all data is provided by third parties, including official registries and some unofficial sources. In the unlikely event that any product contains inaccuracies or if an item is incomplete, we will correct and re-issue the product. If for any reason we are unable to re-issue the required product, or there are continuing issues we may issue a refund.

If you have received an incomplete or inaccurate product please notify us within 72 hours at office@ukdata.com or call us on 01372 897172.

Product not Received

EU & UK Data Ltd keeps detailed logs of all items sent from our systems once a payment has been made. If you do not receive your product because your email address was entered incorrectly, please contact us and we will re-send the products to the correct address. EU & UK Data Ltd will not be liable for any claims of non-receipt of a products that was the result of an incorrect email address provided by you to EU & UK Data Ltd . We cannot therefore refund an order under these conditions. The customer is responsible for providing a correct and functional email address.

International Reports

Credit Reports ordered on companies outside of the UK will be given an estimated delivery date. Although we aim to deliver all orders before the due date, there are times when unforeseen circumstance may cause a delay to the delivery of your order. If this is the case, we will contact you as soon as possible to let you know.

We are reliant on our agents and specialist in the particular jurisdiction in which the order Reports ordered via our offline service usually take between 24 hours and 10 working days to produce and will be uploaded into the internationals section of your 'My Account' area.

Company Credit Reports providing details of companies based outside the United Kingdom are provided on a subject to availability basis, and the countries from which reports are available may vary throughout the course of the term of this Agreement.

The level of information within our international reports is dependent of the filling requirements of the country being searched. The content of the reports is beyond our control we are unable to guarantee that it will be comparable to our domestic credit reports. Please take this into account before selecting your search criteria as we are unable to offer a refund on international reports that are ordered.

Where possible we will endeavour to provide a sample report typical of what is available in any given country. This is intended to advise of what is available, but does not guarantee that a particular company will have this information available to compile a report.

Please also note that in some countries there is no requirement to file financial and company owner information. If you have any questions please contact us for further information.

Why does the 'cooling off' period not apply to digital products?

The mentioned regulations do not apply to immediately downloadable digital products. This is because a customer might re-send the goods to the supplier in order to get a refund, and yet still have received the full benefit from the purchase already.

How to claim a refund

If you are entitled to an exchange or refund under the terms described on this page, please notify EU & UK Data Ltd within 72 hours of receipt of purchase. Contact us:

email office@ukdata.com

call +44 (0)1372 897172